Effective Date: 25 August 2026

Welcome to Shaz Naturals. These Terms & Conditions govern your access to and use of our website and your purchase of products through our online store. By accessing our website or placing an order, you agree to these Terms & Conditions.

1. About Shaz Naturals

Shaz Naturals offers products across categories including Nourishing Foods & Beverages, Nutrition & Wellness, Baby & Family Care, Personal Care & Wellness, and Home Care Essentials.

We aim to provide products made with carefully sourced ingredients and maintain quality and accurate product information.

2. Use of the Website

By using this website, you agree to:

  • Provide accurate and complete information when placing an order.
  • Use the website only for lawful purposes.
  • Not attempt to interfere with or damage the website or its functionality.
  • Not use the website for fraudulent, abusive, or unauthorized activities.
  • Keep your account and login information secure, where applicable.

We reserve the right to restrict or terminate access to the website where misuse or unauthorized activity is identified.

3. Product Information

We make reasonable efforts to ensure that product names, descriptions, images, prices, availability, and other information displayed on the website are accurate.

However, actual product packaging, appearance, colour, size, or labeling may vary from images displayed online.

Product availability may change without prior notice.

4. Product Pricing

All product prices displayed on the website are subject to change without prior notice.

Applicable taxes, shipping charges, discounts, or other charges, where applicable, will be displayed during the ordering process.

In the event of an obvious pricing or technical error, Shaz Naturals reserves the right to cancel the affected order and provide an applicable refund if payment has already been received.

5. Orders

When you place an order through our website, you are making a request to purchase the selected products.

An order is subject to acceptance and product availability.

We reserve the right to accept, reject, or cancel an order where necessary, including in cases involving:

  • Product unavailability
  • Incorrect pricing or product information
  • Incorrect customer or delivery information
  • Suspected fraudulent transactions
  • Technical errors
  • Delivery restrictions
  • Other circumstances that prevent fulfillment of the order

6. Payments

Payments may be made using the payment methods made available on our website.

Online payments may be processed through authorized third-party payment service providers, including Razorpay.

Shaz Naturals does not request or store sensitive payment credentials such as your UPI PIN, CVV, OTP, or banking password.

Once a payment is successfully completed and confirmed, the order may proceed for processing.

7. Shipping and Delivery

Orders are processed and delivered according to our Shipping Policy.

Estimated delivery timelines are provided for general guidance and may vary depending on location, courier availability, weather, public holidays, and other circumstances beyond our reasonable control.

Customers are responsible for providing accurate shipping and contact information.

8. Cancellation, Returns and Refunds

Order cancellations, returns, replacements, and refunds are governed by our Cancellation & Refund Policy.

Customers are encouraged to review that policy before placing an order.

9. Personal Information

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, process, and protect personal information.

10. Health and Product Information

Information provided on our website about food, nutrition, wellness, personal care, or other products is intended for general informational purposes.

Product information should not be considered a substitute for professional medical, nutritional, or healthcare advice.

Customers should review product labels, ingredients, usage instructions, warnings, and other relevant information before using a product.

If you have specific allergies, medical conditions, dietary requirements, or concerns, consult an appropriate healthcare professional before using a product.

11. Intellectual Property

All website content, including but not limited to:

  • Logos
  • Brand names
  • Text
  • Product descriptions
  • Images
  • Graphics
  • Website design
  • Videos
  • Other original content

is owned by or licensed to Shaz Naturals, unless otherwise stated.

You may not reproduce, copy, modify, distribute, publish, or commercially use our content without prior written permission.

12. Third-Party Services and Links

Our website may use or link to third-party services, including payment gateways, shipping providers, analytics services, or other external platforms.

We are not responsible for the content, availability, privacy practices, or policies of third-party websites or services.

Your use of such services may be subject to their respective terms and policies.

13. Website Availability

We aim to keep our website available and functional; however, we do not guarantee uninterrupted or error-free access.

The website may occasionally be unavailable due to maintenance, technical issues, updates, hosting problems, security concerns, or circumstances beyond our reasonable control.

14. Limitation of Liability

To the extent permitted by applicable law, Shaz Naturals shall not be responsible for losses arising from:

  • Temporary website unavailability
  • Delays caused by third-party logistics providers
  • Incorrect information provided by customers
  • Events beyond our reasonable control
  • Unauthorized access resulting from circumstances outside our reasonable control

Nothing in these Terms is intended to limit any rights or protections available to consumers under applicable law.

15. Fraudulent Transactions

We reserve the right to investigate and take appropriate action against suspected fraudulent, unauthorized, or abusive transactions.

Orders identified as potentially fraudulent may be cancelled, and applicable amounts may be refunded through the original payment method after verification.

16. Changes to These Terms

Shaz Naturals may modify these Terms & Conditions from time to time to reflect changes in our business, website, products, services, or applicable laws.

Updated Terms & Conditions will be published on this page with the revised effective date.

17. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes shall be subject to the applicable courts and legal jurisdiction in India.

18. Contact Us

For questions regarding these Terms & Conditions, orders, payments, or our services, please contact:

Shaz Naturals
Email: info@shaznaturals.com
Phone: +91 9482763545

Address:
ASPIRE COWORKS, 472/7, 2nd & 3rd FLOOR, BALAJI ARCADE, 20th L CROSS RD, 4th BLOCK, KORMANGALA, BENGALURU, KARNATAKA – 560095