At Shaz Naturals, customer satisfaction is important to us. We strive to provide high-quality products with safe packaging and reliable service. Please read our return and refund policy carefully before placing an order.

Returns Eligibility

Due to the nature of food, wellness, and personal care products, returns are accepted only in the following cases:

  • Damaged product received
  • Incorrect item delivered
  • Defective or leaked product
  • Expired product received

To request a return, customers must contact us within 48 hours of delivery with clear images of the product and packaging.

Non-Returnable Items

For hygiene and safety reasons, we do not accept returns for:

  • Opened or used products
  • Products damaged after delivery
  • Items without original packaging
  • Change of mind or personal preference

Refund Process

Once the returned product is verified and approved, the refund will be processed within 5–7 business days.

Refunds will be issued through:

  • Original payment method
    OR
  • Bank transfer (if applicable)

Replacement Policy

In eligible cases, we may offer:

  • Product replacement
    OR
  • Store credit
    OR
  • Full/partial refund

based on the issue reported.

Cancellation Policy

Orders can be cancelled only before dispatch. Once the order has been shipped, cancellation requests may not be accepted.

Contact Support

For return, refund, or replacement assistance, contact us:

Email: info@shaznaturals.com
Phone: +91 9765957050