Effective Date: 25 August 2026

At Shaz Naturals, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase through our website.

1. Information We Collect

When you use our website or place an order, we may collect the following information:

  • Full Name
  • Email Address
  • Mobile/Phone Number
  • Billing Address
  • Shipping/Delivery Address
  • Order and purchase details
  • Payment-related transaction information
  • Any information you voluntarily provide through our contact or enquiry forms

We collect only the information reasonably required to process your orders, provide services, communicate with you, and improve your experience.

2. How We Use Your Information

The information collected may be used to:

  • Process and fulfill your orders
  • Process payments securely
  • Arrange shipping and delivery
  • Send order confirmations and transaction updates
  • Respond to customer enquiries and support requests
  • Process cancellations, returns, and refunds where applicable
  • Improve our products, website, and services
  • Prevent fraudulent or unauthorized transactions
  • Comply with applicable legal and regulatory requirements

3. Payment Information

Shaz Naturals does not store your complete debit card, credit card, UPI PIN, CVV, or banking credentials on our website.

Payments made through our website may be processed through authorized third-party payment service providers, including Razorpay. Payment information is handled by the respective payment gateway according to its own security practices and privacy policy.

We receive relevant transaction information, such as payment status, transaction reference, and order details, to confirm and fulfill your order.

4. Sharing of Information

We do not sell or rent your personal information to third parties.

We may share necessary information with trusted service providers only when required to operate our business, including:

  • Payment gateway/payment processing providers
  • Shipping and delivery partners
  • Website hosting and technical service providers
  • Customer support or communication service providers
  • Government, regulatory, or law-enforcement authorities when legally required

Such information is shared only to the extent reasonably necessary for the relevant purpose.

5. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no method of transmission or storage over the internet can be guaranteed to be completely secure.

6. Cookies

Our website may use cookies and similar technologies to improve website functionality, remember user preferences, understand website usage, and provide a better browsing experience.

You may control or disable cookies through your browser settings, although certain website features may not function properly as a result.

7. Order and Transaction Information

When you place an order, we retain necessary order and transaction information for order processing, customer support, accounting, record-keeping, fraud prevention, and legal compliance.

8. Communication

We may contact you through email, phone, SMS, WhatsApp, or other available communication methods regarding:

  • Order confirmation
  • Payment status
  • Shipping and delivery
  • Cancellation or refund
  • Customer support
  • Important service-related updates

Where applicable, promotional communications may be sent in accordance with applicable requirements, and you may request to stop receiving such communications.

9. Third-Party Websites and Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those third-party websites.

We recommend reviewing their respective privacy policies before providing personal information.

10. Children’s Privacy

Our website is not intended to knowingly collect personal information directly from children without appropriate parental or guardian involvement.

11. Your Rights

Subject to applicable laws, you may contact us to:

  • Request information about the personal data we hold about you
  • Request correction of inaccurate information
  • Request deletion of information where legally permissible
  • Ask questions regarding how your information is used

Certain information may need to be retained where required for legal, accounting, security, or transaction-related purposes.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, or applicable legal requirements.

Any updated version will be published on this page with the revised effective date.

13. Contact Us

If you have any questions or concerns regarding this Privacy Policy or the handling of your personal information, please contact us:

Shaz Naturals
Email: info@shaznaturals.com
Phone: +91 9482763545
Address: ASPIRE COWORKS, 472/7, 2nd & 3rd FLOOR, BALAJI ARCADE, 20th L CROSS RD, 4th BLOCK, KORMANGALA, BENGALURU, KARNATAKA – 560095