Effective Date: 25 August 2026

At Shaz Naturals, we aim to provide a smooth and reliable delivery experience for every customer. This Shipping Policy explains how orders placed through our website are processed, shipped, and delivered.

1. Order Processing

  • Orders are processed after successful payment confirmation.
  • Orders are generally processed within 2–3 business days.
  • Orders placed on Sundays or public holidays may be processed on the next business day.
  • Customers will receive order-related updates through the contact information provided during checkout.

2. Shipping & Delivery

  • We currently provide delivery services within India.
  • Delivery timelines may vary depending on the customer’s location, product availability, and courier service.
  • Estimated delivery is generally 5–10 business days after the order has been processed.
  • Remote or difficult-to-service locations may require additional delivery time.

3. Shipping Charges

  • Applicable shipping charges will be displayed at checkout before the order is placed.
  • Shipping charges may vary depending on the delivery location, order value, package weight, or applicable delivery conditions.
  • Any applicable shipping charges will be clearly communicated to the customer before payment.

4. Tracking Your Order

Once your order has been dispatched, tracking details may be shared with you through your registered email address, phone number, SMS, WhatsApp, or other available communication methods.

Customers can use the provided tracking information to check the status of their shipment.

5. Delivery Delays

While we make reasonable efforts to deliver orders within the estimated timeframe, delays may occur due to:

  • Weather conditions
  • Courier or logistics issues
  • Public holidays
  • Transportation disruptions
  • Incorrect or incomplete delivery information
  • Remote delivery locations
  • Other circumstances beyond our reasonable control

In case of an unexpected delay, we will make reasonable efforts to assist the customer.

6. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at the time of placing an order.

Shaz Naturals will not be responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete information provided by the customer.

7. Damaged or Tampered Packages

Customers are advised to check the package at the time of delivery.

If the package appears damaged, opened, or tampered with, please contact Shaz Naturals customer support as soon as possible and provide relevant details, photographs, or videos where applicable.

8. Undelivered or Returned Shipments

If a shipment cannot be delivered due to an incorrect address, customer unavailability, refusal to accept the package, or repeated delivery attempts, the shipment may be returned to us.

Any re-shipping may be subject to additional charges, depending on the circumstances.

9. Cancellation and Refund

Cancellation and refund requests are subject to our Cancellation & Refund Policy.

Where a refund is approved, the applicable refund will generally be processed through the original payment method or as otherwise permitted by the applicable payment provider.

10. Contact Us

For questions regarding shipping or delivery, please contact us:

Shaz Naturals
Email: info@shaznaturals.com
Phone: +91 9482763545
Address: ASPIRE COWORKS, 472/7, 2nd & 3rd FLOOR, BALAJI ARCADE, 20th L CROSS RD, 4th BLOCK, KORMANGALA, BENGALURU, KARNATAKA – 560095